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Employment Opportunity
NCLEX® Program Reports Manager
Mountain Measurement, Inc. is seeking a talented and friendly person to manage and grow the NCLEX® Program Reports.
The NCLEX® Program Reports are provided by Mountain Measurement as a subscription service to nursing education program directors. The Reports provide each nursing program with a detailed description of the performance of their graduates on the NCLEX® Examination which is required for licensure as a registered nurse in the US and Canada. More information about the NCLEX® Program Reports can be found at
Position: NCLEX® Program Reports Program Manager
This is a full-time telecommuting position, available August 15, 2016.
The primary job responsibilities of the NCLEX® Program Reports Program Manager fall into two broad categories, business development and customer support. Each of these is described below.
About half of the eligible nursing education programs subscribe to the NCLEX® Program Reports. Mountain Measurement has set a goal to reach 2/3 of the programs by the end of 2017. Current program outreach is minimal. Mountain Measurement would like the new manager to begin using social media, nursing education conferences, and nursing education journals as vehicles to reach out to new subscribers.
The NCLEX® Program Reports is serviced by a web-based, email, and call support center. Customer support activities require full-time effort in the autumn when the subscription renewal season occurs. During the winter and spring, customer support activities require 25-50% time and the summer is less than 10%. Current customer support involves the following:
- Guiding new customers through the registration and ordering process
- Order and payment processing and tracking
- Servicing customers through inbound and outbound phone calls and email
- Creating, tracking, and resolving support trouble tickets
- Analyzing and reporting on product orders and payments
- Issuing and processing past-due payment notices
- Supporting users through the end-of-year change in leadership process
- Notifying customers via email campaigns when reports are available
- Configuring and fulfilling auto-renew orders
Mountain Measurement has also recently began providing professional development seminars to nursing educators to help them use the information contained in the Reports (See ). The NCLEX® Program Reports Program Manager will be responsible for coordinating the production of each event, advertising and supporting attendees with the registration process.
The NCLEX® Program Reports Program Manager will be required to work from home during regular business hours 7:30 AM – 4:00 PM Mon-Fri. Attendance at occasional meetings with other staff members in the Portland metro area will be necessary. The position requires high-speed internet access and a quiet dedicated office space by which to talk to customers. A computer will be provided.
During the autumn, the NCLEX® Program Reports Program Manager will be primarily involved in end-user support activities. During the other seasons, the NCLEX® Program Reports Program Manager will be engaged in business development activities.
Prior employees have used this job as a stepping stone to more advanced positions inside the company. If you have an interest or background in quantitative research, program evaluation, curriculum evaluation, statistics, testing, data analysis, or database management, then this job may be an opportunity for you.
Company: Mountain Measurement, Inc. (www.mountainmeasurement.com) is a small, locally-owned business that provides services and consultation that advance the theory and practice of scientifically sound measurement, in a manner that sustains the environment and supports the community. Mountain Measurement primarily serves professional associations responsible for the licensure & certification of new personnel and K-12 educational assessment organizations.
Mountain Measurement is a virtual office with all employees currently residing in the Portland area. All Mountain Measurement colleagues are intelligent, have a thirst for mathematical logic and reasoning, and solve technical problems independently. A willingness and ability to learn complex concepts, processes, and protocols quickly are also essential for success within the company.
Compensation:Commensurate with experience + benefits which include paid holidays and vacation, health care, and 401k.
All candidates must successfully complete a background check.
*No applications will be considered without an attached cover letter.*
If interested, please email your cover letter and resume to Brian Bontempo at [email protected].
Required experience includes:
- Business development
- Online promotion through the use of social media
- Executing email sales campaigns
- Call center based customer service
- Project management
- Data entry and basic database querying
- Basic quantitative analysis skills (for the purposes of bookkeeping and accounting)
- Event Coordination
- Proficiency with Microsoft Office (Word, Excel, Access, Outlook)
- Basic html coding
Skills desired
- Excellent written and verbal communication skills
- Excellent attention to detail
- Ability to learn and retain new concepts
- Ability to take direction and follow through with accuracy and attention to detail
- Manage multiple projects and tasks
- Problem solving
- Time management
- Strong organizational skills
Our ideal candidate will possess the following:
- Adapts well to change
- Builds and preserves customer loyalty
- Completes tasks on time
- Is a team player
- Is punctual and maintains an excellent attendance record
- Regularly meets or exceeds expectations
- Takes initiative
- Works independently
